REFUND POLICY

Digital Products

All Obsidian products are delivered as digital license keys. In accordance with Article L.221-28, 13° of the French Consumer Code, the right of withdrawal does not apply to digital content provided on an intangible medium when performance has begun with your express prior consent and your express acknowledgment that you thereby waive your right of withdrawal.

Withdrawal Right Waiver

By completing your purchase and receiving your license key, you expressly consent to the immediate delivery of the digital content and acknowledge that you lose your 14-day right of withdrawal (droit de rétractation) as provided by Articles L.221-18 et seq. of the French Consumer Code. This waiver is confirmed during the checkout process.

Goodwill Refund Eligibility

Despite the legal exception above, Obsidian offers a goodwill refund in the following cases:

• Request submitted within 24 hours of purchase
• The license key has not been redeemed (status: “unused”)

Non-Refundable Items

The following are not eligible for refund:

• Keys that have already been redeemed or activated
• Lifetime license purchases
• Partially used subscriptions

A product entering “updating” status after your purchase does not constitute grounds for a refund, as updates are a normal part of the product lifecycle. Your subscription timer is paused during updates and resumes automatically once the product is back online.

How to Request a Refund

To request a refund, open a support ticket on the Obsidian Discord server. Include your username, the order or payment ID, and the reason for your request. Our team will review your request and respond within 48 hours.

Processing Time

Approved refunds are processed within 5 to 7 business days. Card refunds typically appear on your statement within 5 to 10 business days. Cryptocurrency refunds are sent to the originating wallet address and are subject to network confirmation times. In all cases, refunds are issued to the original payment method.

Chargebacks

Legal Guarantee of Conformity

In accordance with Articles L.217-3 et seq. of the French Consumer Code, you benefit from the legal guarantee of conformity for digital content and services. If the digital content does not conform to the contract, you may request that it be brought into conformity or, failing that, a price reduction or contract termination under the conditions provided by law. This guarantee applies for a period of two years from the date of delivery of the digital content (Art. L.217-12). During the first year, you do not need to prove the defect existed at the time of delivery (Art. L.217-7).

Hidden Defects

In addition to the conformity guarantee, you benefit from the legal guarantee against hidden defects (garantie des vices cachés) under Articles 1641 et seq. of the French Civil Code. If a hidden defect renders the product unfit for its intended use, you may choose between returning the product for a refund or keeping it with a partial refund, within two years of discovering the defect.

Consumer Mediation

If your refund request is denied and you disagree with the decision, you may resort to consumer mediation free of charge in accordance with Articles L.612-1 et seq. of the French Consumer Code. Contact information for the designated mediator is available upon request through our Discord server.

Changes to This Policy

Obsidian reserves the right to modify this Refund Policy. The policy in effect at the time of your purchase applies to that transaction. Substantial modifications will be announced on the Obsidian Discord server at least 15 days before taking effect.